Seeking Perfection Since 2009

IT & TelcoSolutions Provider

Comprehensive customer-centric IT & Telco solutions and services, excelling in quality, reliability and delivery across multiple domains and industries.

2009Founded
130+Team Members
5Global Offices
15+Years Experience
Every organization loses 1-5% of revenue to leakage and fraud, most of it undetected.Learn how RAFM protects your bottom line Every organization loses 1-5% of revenue to leakage and fraud, most of it undetected.Learn how RAFM protects your bottom line Every organization loses 1-5% of revenue to leakage and fraud, most of it undetected.Learn how RAFM protects your bottom line Every organization loses 1-5% of revenue to leakage and fraud, most of it undetected.Learn how RAFM protects your bottom line
01About Stingray

Trusted Partner for
Digital Excellence

Stingray is a comprehensive customer-centric IT & Telco solutions and services provider, offering a wide range of services and solutions across multiple domains including IT, Telecom, Healthcare, and more.

Headquartered in the UK with offices spanning the Middle East and beyond, Stingray combines traditional values with progressive ideas and positive result-oriented action.

Our Mission

To continuously set the bar high for ourselves as a comprehensive customer-centric IT & Telco solutions and services provider, excelling in quality, reliability and delivery.

5Global Offices
70+Developers
12Business Analysts
20Quality Engineers
10Support Engineers
15Ops Engineers
02Our Values

Integrity Is More Valuable
Than Income

01

Integrity

Honest and transparent business practices form the foundation of everything we do.

02

Quality

Delivering master quality of services and products through relentless pursuit of excellence.

03

Loyalty

Building long-term partnerships based on mutual trust and unwavering commitment.

04

Ownership

Taking full accountability for outcomes, treating every client project as our own.

05

Flexible Models

Try & Buy flexibility with adaptable engagement models that suit your needs.

06

24/7 Support

Round-the-clock support and responsiveness to ensure business continuity.

07

Price Commitment

Competitive and transparent pricing with no hidden costs or surprises.

08

Responsiveness

Quick turnaround times and agile response to changing business requirements.

03Global Presence

Our Offices Worldwide

Strategically positioned across 5 locations to serve our clients with local expertise and global standards.

UK

United Kingdom

10 Finsbury Square, London EC2A 1AF

HQ
KSA

Riyadh, KSA

Riyadh Front, Airport Road

EG

Cairo, Egypt

Heliopolis, Building #23, Sheraton Compound

UAE

Dubai, UAE

Alkhalej Commercial, Barr Dubai, Office #1414

BH

Bahrain

Regional operations and support center

04Our Domains

End-to-End Expertise
Across Key Domains

Stingray provides end-to-end services within each domain, including service-based delivery, highly skilled resources, and tools and supporting platforms.

Business Assurance

Full-stack Revenue Assurance and Fraud Management (RAFM) services covering the complete lifecycle, Detect, Investigate, Fix, and Prevent. Over 10 years building out-of-the-shelf RA frameworks for Tier 1 operators.

Services We Provide
  • RAFM Function Build & Review
  • Control Design & Governance
  • RAFM Function Operation (Managed)
  • Maturity Assessment & Monitoring
  • Revenue / Risk Mapping & Quantification
  • Coverage Framework & Strategy
  • Executive & Monthly Reporting
  • RAFM Training & Coaching Programs
  • Technical Documentation Automation
  • Business Rules Governance
Tools & Platforms
  • iView 360°, Business Assurance Platform
  • SAILOR AI, Autonomous Assurance Engine
  • SURF, Dynamic Workflow & Case Management
  • TCG Portal, Test Call Generator
  • Action Tracking App
  • Predefined KPIs & Metrics Library
  • Business Assurance Map
  • Risk Control Mapping (RCM)
Case Study

End-to-end RAFM managed services for major Tier 1 telecom operators, achieving full coverage across usage assurance, billing verification, platform integrity, rating validation, and fraud management.

Quality Management

Comprehensive quality control and testing services powered by our Testing Center of Excellence (TCoE), with script-less automation tools and ISO 9001 aligned processes.

Services We Provide
  • QC & Testing Managed Services (TCoE)
  • Script-Less Testing Automation
  • Quality Assurance & Improvement
  • ISO 9001 Certification Support
  • ERP Testing Automation
  • Regression & Performance Testing
  • Quality KPIs & Metrics Governance
  • Pool of 20+ QEs (5+ years experience)
Tools & Platforms
  • TQM, Quality Case Management Tool
  • Real-time Executive Quality Dashboard
  • Predefined Quality KPIs & Metrics
  • SURF, Dynamic Workflow Engine
  • Script-Less Automation Framework
  • iView 360°, Quality Assurance Template
Case Study

Managed quality services for NWC IT, Modon CRM migration QC, and STC RAFM QC outsourcing with qualified Saudi testing teams.

Digital Transformation

Accelerating digital journeys with RPA, AI/ML, communication platforms, and paperless solutions. From consultation to full implementation, we modernize legacy systems and automate processes.

Services We Provide
  • Digital Transformation Consultation
  • RPA & Automation Services
  • AI & ML Data Insights
  • Collaboration & Communication Space
  • Paper Less Solutions
  • Chat Bots Development
  • Legacy System Transformation
  • Agile Transformation
  • Process Redesign & Reengineering
Tools & Platforms
  • SAILOR AI, Predictive Analytics & AI
  • Ocean Platform, Collaboration Suite
  • iView 360°, No-Code Analytics
  • SURF, Dynamic Workflow Engine
  • Custom Mobile Applications
  • Internal & External Web Portals
Case Study

Digital transformation programs for STC EBU including process redesign, product lifecycle management, and end-to-end executive BI dashboards.

Project Management Office (PMO)

Establishing, operating, and maturing PMO functions, from setup through governance, with tools for project tracking, resource management, and executive reporting.

Services We Provide
  • PMO Establishment & Setup
  • PMO Operations & Governance
  • ePMO Setup & DevOps Alignment
  • Program Management
  • Project Management Outsourcing
  • BAU PMO Modeling
  • Product Management Process Design
Tools & Platforms
  • Ocean, Octopus Project Management
  • Tactics, Strategic Planning Platform
  • Tasky, Task Management Hub
  • EPM / JIRA Integrations
  • Control Board Dashboard
Case Study

NWC IT PMO establishment and operations, STC EBU Digital Transformation program management, Zain PMO and Product Management process design.

Data Management Office (DMO)

End-to-end data quality, cleansing, migration, and governance services ensuring data integrity across enterprise systems, ERP platforms, and regulatory compliance.

Services We Provide
  • Data Quality Assessment
  • Data Cleansing & Migration
  • Data Governance & Compliance (NDMO/PDPL)
  • ERP Data Migration
  • GIS Data Cleansing
  • Data Modeling & Architecture
  • Repository Structure Design
  • Data Analytics & Executive Dashboards
Tools & Platforms
  • iView 360°, Data Integrity Template
  • SAILOR AI, Data Analytics Engine
  • Canvas-based ETL (No-Code)
  • Multi-Source Reconciliation
  • Search 360 / Data Source Net
  • Power BI Integrations
Case Study

Channels NDMO regulation compliance, Modon eModon data cleansing and CRM migration, CNHI Hospital data cleansing, Arabian Centers ERP data migration.

GRC Management Office

Governance, Risk, and Compliance solutions with out-of-the-box control templates, risk control mapping, and automated compliance monitoring including PDPL.

Services We Provide
  • GRC Function Setup & Operation
  • Risk Assessment & Gap Analysis
  • Compliance Monitoring & Reporting
  • PDPL Compliance Services
  • BCMS / ISO 22301 Implementation
  • Business Continuity Operations
  • Control Framework Design
Tools & Platforms
  • iView 360°, GRC Domain Template
  • Risk Control Mapping (RCM)
  • Compliance & Process Assurance Module
  • SURF, Case Management Workflow
  • Automated Maturity Assessment
  • SAILOR AI, Predictive Risk Analytics
Case Study

GRC and compliance frameworks for telecom operators with automated governance, risk control mapping, and PDPL compliance monitoring.

Enterprise Business Solutions

Implementation, integration, and support of enterprise-grade platforms including ERP, DWH, CRM, BI, BPM and mobile applications.

Services We Provide
  • ERP Implementation & Support
  • Data Warehouse (DWH) Solutions
  • CRM Implementation & Migration
  • BI & Executive Dashboards
  • BPM & Workflow Automation
  • Internal & External Portal Development
  • Mobile Application Development
  • SaaS & Customized Solutions
Tools & Platforms
  • Oracle EBS / ERP
  • Oracle EPM
  • Power BI
  • JIRA
  • SharePoint
  • Custom Web & Mobile Solutions
Case Study

Arabian Centers ERP migration and support, Modon BRM and AMEN development managed services, NWC ERP upgrade and billing integration.

Business Operations Solutions

Streamlining day-to-day operations with integrated platforms for project management, tasks, meetings, strategic planning, surveys, and visitor management.

Services We Provide
  • Operations Platform Implementation
  • Task & Meeting Management Setup
  • Strategic Planning & KPI Governance
  • Survey & VOC Management
  • Workflow Automation Design
  • Operations Consulting & Optimization
Tools & Platforms
  • Ocean Platform, Full Suite
  • Tasky, Task Hub
  • Meeting Point, Meeting Hub
  • Octopus, Project Management
  • Tactics, Strategic Planning
  • TraCx, VOC & Survey Management
  • Gates, Visitor Pass Management
  • Surf, Dynamic Workflow Engine
Case Study

NWC ITOM end-to-end design and operations, strategic planning implementations for government and private sector entities.

05Services Catalogue

What We Offer

A wide range of services and solutions across IT, Telecom, Healthcare, and more, from consultation through implementation and managed operations.

01

Managed Services

End-to-end managed operations with dedicated resources, SLA-driven delivery, and continuous improvement.

  • Technical System Support
  • Technical System Operations
  • Business Support
  • Center of Excellence (CoE)
  • 24/7 Monitoring & Support
02

Professional Services

Expert-driven project delivery from solution design to full implementation and go-live support.

  • Integration Services
  • Implementation Services
  • Solution Development
  • Outsourcing
  • Custom Development
03

Advanced Services

Cutting-edge capabilities combining consulting expertise with technology innovation.

  • Digital Transformation Consultation
  • Business & Technical Consulting
  • Risk & Gap Assessment
  • Legacy System Transformation
  • Agile Transformation
04

Quality Management

Testing Center of Excellence (TCoE) with script-less automation, ISO 9001, and quality governance.

  • QC & Testing Managed Services
  • Script-Less Testing Automation
  • Quality Assurance & Improvement
  • ISO 9001 Certification Support
  • ERP Testing Automation
05

Data Management

Data quality, cleansing, migration, and analytics services ensuring data integrity across platforms.

  • Data Quality & Cleansing
  • Data Migration (ERP, CRM, GIS)
  • Data Governance & NDMO/PDPL
  • Data Analytics & Dashboards
  • Data Modeling & Architecture
06

BCMS / ISO 22301

Business Continuity Management System implementation and operations aligned with ISO 22301.

  • BCMS Program Setup
  • Business Continuity Operations
  • Risk Assessment & BIA
  • DR Planning & Testing
  • Continuous Improvement
07

Development Center

Custom software development including web, mobile apps, SaaS, and integration services.

  • Web-Based Solutions
  • Mobile Applications
  • SaaS Products
  • Customized Solutions
  • API & System Integration
08

Outsourcing Services

Flexible resource augmentation with qualified professionals ready to integrate into your teams.

  • IT Staff Augmentation
  • Dedicated Teams
  • Project-Based Outsourcing
  • Arabic/English Speakers
  • Minimum Mobilization Time
09

Training & Coaching

Knowledge transfer programs including RAFM excellence coaching and certification support.

  • RAFM Coaching Programs
  • Technology Training
  • Knowledge Transfer
  • Consultation Workshops
  • Certification Support
06Flagship Product

iView 360° Platform

A powerful, flexible, and scalable Business Assurance Platform with no-code analytics and monitoring, built-in AI, and ready-to-deploy control templates.

Complete RAFM,
Zero Code

One platform covering the entire RAFM lifecycle, from ETL to dashboards, fraud rules to case management, without writing a single line of code. iView provides a flagship UX with automated detect-correct-prevent predefined actions.

AI CentricTime to MarketBoost ProductivityOne-Time Fit All
Templates (Domains)
Revenue Assurance
Fraud Management
GRC
Quality Assurance
Data Integrity
IT Operations
Assurance Functions
Platform Integrity
Transaction Assurance
Billing Verification
Rating Validation
Profiling Integrity
System Logs Validation
Compliance & Process
Configurations Assurance
Platform Features
Dive 360Case ManagementControl LibraryCanvas ETLAlarms & RulesCollaborationPredictive AnalyticsKnowledge BaseMulti-Source ReconData RetentionSearch 360SAILOR AI
07Operations Platform

Ocean Platform

A centralized Business Operations Orchestrator with premier collaboration tools, integrated dashboards, and functional modules for operational excellence.

Octopus

Octopus

Full-featured project management with milestones, resources, and portfolio tracking

Explore in Detail
Tasky

Tasky

Centralized task management with dynamic hierarchy, SLA tracking, and 3rd party integrations

Explore in Detail
Tactics

Tactics

Strategic planning with balanced scorecard, OKRs, KPIs, and strategic map builder

Explore in Detail
TraCx

TraCx

VOC and survey management for customer experience tracking and feedback

Explore in Detail
Surf

Surf

Dynamic workflow engine for case management, approvals, and automation

Explore in Detail
Meeting Point

Meeting Point

Complete meeting lifecycle, preparation, agenda, timer, minutes, and follow-up actions

Gates

Gates

Visitor pass management for secure facility access control

Control Board

Interactive executive dashboard with out-of-the-box KPIs and metrics

NotificationsDiscussion BoardUrgent SupportSLA & EscalationsTask ClosureRemindersUser ManagementHierarchy Mng.
08AI & Machine Learning

SAILOR AI

Self-learning AI & ML models enabling autonomous assurance, evolving from human-dependent monitoring to AI-driven proactive detection, prediction, and automated actions.

SAILOR AI Agents
sailor.assure

Risk assessment, control design, impact analysis, persistent AI agent that learns your processes

sailor.analytics

Natural language to data, ask questions, get instant structured results and auto-generated dashboards

sailor.automate

GenAI-supervised automation, AI decides what to automate based on its own analysis, not predefined rules

sailor.impact

Instant impact analysis across all controls and rules, identifies needed modifications automatically

Predictive ML

From detection to prediction, anomaly detection, pattern recognition, and proactive loss prevention

Supervised GenAI

Same maturity, same output, every time, all results stored in DB for analysis and further threads

ML-Powered Capabilities
Predictive Analytics

Forecast risks, schedule slippage, vendor risk, and budget overruns

Anomaly Detection

Auto-detect violations, breaches, and suspicious patterns in real-time

Automated Actions

Auto-open cases, apply corrective actions, trigger preventive measures

Fraud Scoring

ML-powered fraud scoring with graph intelligence and pattern recognition

Natural Language Queries

Analysts query databases using plain language for instant results

Auto Rule Optimization

Self-tuning business rules with ML feedback loop

09Dynamic BPM

SURF Dynamic Workflow

A No-Code business process management platform, define, automate, and manage any workflow with configurable stages, approvals, SLAs, and AI-powered optimization. Integrates with all Stingray products and third-party systems across any domain.

01

No-Code Workflow Designer

Visual drag-and-drop builder for any process, stages, approvals, gates, SLAs, and escalation matrix.

02

Universal Integration

APIs and connectors for SAP, Oracle, SharePoint, and all Stingray products. Linked flows and sub-processes.

03

AI-Powered Automation

Process mining, smart forms with OCR, predictive triggers, chatbot execution, and intelligent task management.

RAFMLegalHRProcurementHealthcareGovernmentAny Domain
10Supporting Tools

Additional Platforms & Tools

TCG Portal

Test Call Generator, Centralized web platform for managing mobile devices for network testing and call validation.

Action Tracking

Mobile-ready action tracking application for monitoring follow-ups, assignments, and resolution status.

11Why Stingray?

What Makes Us Different

01

Qualified Resources

130+ highly skilled professionals including 70+ developers, analysts, QE, and operational engineers.

02

Quality of Service

ISO 9001 aligned processes with continuous improvement and dedicated TCoE.

03

Hands-on Experience

15+ years serving Tier 1 operators and major enterprises across industries.

04

Up-to-Date Technology

AI/ML-powered platforms, no-code analytics, and cutting-edge automation tools.

05

End-to-End Services

From consultation through implementation, operation, and continuous optimization.

06

Off-The-Shelf Solutions

Ready-to-deploy platforms with pre-built templates, KPIs, and control libraries.

12Our Clients

Trusted by Industry Leaders

We seek perfection for our customer satisfaction by providing master quality of services and products across Telecom, Government, Healthcare, and Enterprise sectors.

STC
Zain
Mobily
TM
Channels
Virgin Mobile
Solutions by STC
Jawwy
Ooredoo
iD Mobile
Ministry of Health
NWC
MODON
GACA
Health Holding
Real Estate Development Fund
Monsha'at
Ministry of Commerce
GASCO
Tayaar
CNHI
Matart
13Case Studies

Project Highlights

A snapshot of our project experience, detailed case studies to be published.

RAFM

E2E RAFM Managed Services

Full-stack revenue assurance and fraud management for Tier 1 operators, covering 21+ domains with iView 360° and SAILOR AI.

Detailed case study coming soon
DIGITAL TRANSFORMATION

EBU Digital Transformation

Complete digital transformation program including process redesign, PMO setup, and executive BI dashboards.

Detailed case study coming soon
DATA MANAGEMENT

Enterprise Data Migration

Large-scale data cleansing and migration for ERP, CRM, and GIS systems with NDMO compliance.

Detailed case study coming soon
14Request a Demo

See Our Platforms
in Action

Book a personalized walkthrough with our team. Tell us what you want to see and we will tailor the session to your business.

  • Tailored sessionA live demo built around your domain and use cases.
  • Expert teamWalk through the platform with our specialists.
  • Fast responseOur team gets back to you shortly after your request.

15Get in Touch

Contact Us

Let's Build Something Great Together

Whether you need managed services, a new platform implementation, or strategic consultation, our team is ready to help.

Email

sales@stingrayconsultation.com / sales@stingrayltd.com

Phone (KSA)

+966 564470447 / +966 545778866